Shipping Policy
Every Laddu Project order is prepared fresh only after it is placed, then shipped across India with care. This page explains how long preparation takes, when to expect delivery, and how we handle the rare occasions when something isn't right.
Order Processing
Because nothing is pre-made or stocked, each order is handcrafted after your order is confirmed. Preparation takes 3โ4 business days, excluding Sundays and public holidays. Methi Laddu is prepared over 7โ9 business days, owing to its week-long traditional soaking. These timelines are for preparation only and do not include transit (see the delivery chart below).
Once your order is placed, you will receive an order confirmation by email, followed by a shipping notification with tracking details once it leaves our kitchen.
Estimated Delivery
We deliver across India. Once dispatched, transit times are approximately
ย ย ย ย ย Locationย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย Estimated Delivery
- Metro Citiesย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย 3-5 Business Days
- Tier 2 & 3 Citiesย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย 5-7 Business Days
- Remote/ Rural Areasย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย 7+ Business Days Depending On PIN Code
Delivery may take longer during festivals, public holidays, or weather disruptions.
Shipping Charges
Shipping is calculated at the checkout, based on your delivery location.
Packaging
Every order is packed in food-safe packaging designed to protect freshness and flavour in transit:
- 100% food safe material
- Food-grade packaging
- Tamper-proof sealing
Chosen with the same care we give the laddus themselves โ for your wellbeing and the planet's.
Tracking Your Order
Every order includes a tracking number, sent by SMS or WhatsApp, or email. You can also view your tracking status under My Orders on our website.
Incorrect Address or Missed Delivery
To ensure a smooth delivery, please double-check your shipping address before confirming your order. If a delivery fails because of an incorrect or incomplete address, we will reach out to you; reshipping may involve an additional charge.
Damaged, Missing, or Incorrect Items
We pack every box with care, but if something isn't right, we will make it right. If your order arrives with damaged packaging, or with items missing or incorrect, please contact us within 24 hours of delivery. Email info@ladduproject.com with your order ID and a photo and short video, and we will resolve it quickly.
Non-Serviceable Areas
If your PIN code is not currently serviceable, we will notify you after your order is placed and issue a full refund immediately.
Customer Support
For any question about your order, we are a message away.
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Email: info@ladduproject.com
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WhatsApp (Text Only): +91-9960517396
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Hours: Monday to Saturday, 10 AM โ 6 PM
Prepared fresh. Packed with care. Delivered across India.